Questions

Commonly asked questions & some answers

 

Company & Culture

 

Our merchandise falls into a few different product lines that contribute a range of net profits (10-100%) per sale. Often this contribution is distributed to another smaller non-profit but the funds can also be granted to an individual, entity, or our organization itself; where we act as a Fiscal Sponsor, as long as that charitable project aligns to our mission.

Our partner agreements (for example, brands) are determined on a case-by-case basis that best suits the partner. Together we determine the net percentage profit share, terms and margins. Disbursements default to the first Monday of the month via the organizations donation portal. Although there are many factors and preferences to consider in this process, we prefer to simplify a straightforward contract in the simplest matter that meets the partner needs.

For other product lines such as Chapters, we act as a Fiscal Sponsor to launch or empower the initiative. Any expenses incurred on our behalf are accounted for in cost, while providing 100% of net distribution to the charitable project. A Fiscal Sponsor is a nonprofit organization that provides fiduciary oversight, financial management, and other administrative services to help build the capacity of charitable projects.

For product lines such as Elements, we determine a partner that best aligns to that particular story message and assign a net profit share on a case-by-case basis. This share is visible in the Partner Share section of page that products are sold. Unlimited product lines will run for a set amount of time, while limited product lines run until stock is sold out.

*Note on technology: We have tried several apps and integrations for product based distributions, but none meet our specific needs. Profit shares will be distributed manually while we develop an efficient customizable solution. Stay tuned.

No. However, all direct Donations made on our platform are tax deductible in full or in part.

Our Executive Director. How can you be an unorthodox AND purposeful brand without a little bit of humor? What can we say, I guess we are just broekn.

 

Delivery

 

All products are shipped out after fulfillment. We take about 2-7 business days to create and fulfill apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. Then you should add shipping times on top of that. Speed and price depends on product type and destination. 97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.

We work with an on-demand order fulfillment company with facilities worldwide!

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.

Pro tip: Package theft is on the rise—I​f you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch by chat or at support@broekn.org with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup​ to make sure you get it right!

 

Orders

 

We work with several reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

If your shipping method includes tracking, you’ll receive a tracking link via email or text message when your order ships out. If you have any questions about your tracking or shipment, drop us a line on chat or at support@broekn.org

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please reach out on chat or email us at: support@broekn.org within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

 

Returns

 

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us on chat or at support@broekn.org

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us on chat or at support@broekn.org with photos of wrong/damaged items and we’ll sort that out for you.

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know on chat or at support@broekn.org within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!